STELLAR HOME THEATER in Allen, TX Closed now

Reviews about STELLAR HOME THEATER

• ★ ★ ★ ★ ★

  October 13, 2019, by Jessica Tucker
  Stellar Home Theater guys rock! Brian, our salesman, truly listened to what we wanted for our home theater, living room surround sound, and whole house speaker system. He came out and did a thorough assessment of the equipment we already had that we could use so as to not ratchet up our total price. The install crew, Gilbert and Robert were so nice! Their attention to detail was outstanding, and they were very patient in explaining how everything worked to this non-techie gal. Poor guys! Ultimately, we did have problems with the Marantz receivers that we purchased and had to have Stellar guys out to fix the problems on more than one occasion. Stellar made that completely painless as well. Each time I called, Todd listened to my needs and apologized for the problems I was having despite the fact that it was a MARANTZ problem rather than a Stellar problem. Each time, the chs came out the same day (got to meet Gilbert Jr. who was just as good a tech as his dad), and they took care of the problem. I HIGHLY RECOMMEND STELLAR HOME THEATER!!
• ★ ☆ ☆ ☆ ☆

  February 27, 2019, by amanda hrl
  Update 1/30: Paul C. and the owner both reached out to apologize and offered their assistance with future projects. We called Stellar about wiring an existing home. They said they'd do it and would like to come by to provide an estimate. Paul C. came out and we discussed the project and he took photos in our attic and around the room and told us he'd get back to us the following day with an estimate. That didn't happen so a few days later I called to check in. He said he was in a sales meeting but would get that to us asap. It didn't happen. Then he said he'd get it to us by Friday EOD. Didn't happen. We never heard from him again, so we moved on to another company. I don't appreciate Stellar wasting my time. My advice is go elsewhere. There are companies that will respect your business more.
• ★ ★ ★ ★ ★

  January 01, 2019, by Mayank Prakash
  Awesome !! This is what I would say about the Stellar Team and their work. It was indeed a great customer service from the team. Stellar's team is extremely sophisticated, talented and committed to the job. I definitely recommend them for services. I am highly satisfied with the final product at my home. I need to mention about a special treatment that I received while my equipment were still in shipping. They helped me with a loaner setup just to make sure I have a great time during holidays. This is truly exceptional customer service and I appreciate them for that.